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F.A.Q.
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Home > F.A.Q.
When will I receive my order?

Please allow 5-10 business days for all standard products. Our standard shipping method is via UPS Ground; for expedited shipping, please contact customer service (800.203.0301).
Custom Product lead time may vary. Please contact customer service for a specific date.

If I ordered multiple pieces, will they all ship together?

If all items are in stock, they will ship together. If any items are on backorder, we can either ship available items right away and send backordered items when ready, or hold the entire order until everything is available. Please note your preference in the order comments.

What is your return policy?

Custom products cannot be returned. All standard products can be returned within 10 days with a 20% restocking fee.

Do you provide a warranty?

Yes, VGS provides a one-year warranty.

Do you collect sales tax?

We collect sales tax in the following states:

Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

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